Data recovery service providers (DRPs) are an integral constituent of any business structure today. They are responsible for the data of a business and their importance can never be understated. As a part of this relationship, the interaction between an enterprise and the DRP is an important factor to make sure the system is integrated effectively and everything is running smoothly.
While communication is important, there should still be a balance between the two. Here is the roadmap for when DRPs and businesses should interact:
The consultation phase
First, while determining the services to be deployed for an enterprise, the DRP should be surveying the client to get an idea of what the business needs or doesn’t need. The enterprise should elaborate on its data backup and recovery needs, thus helping the DRP in recommending and providing the right solutions. Here, the DRP needs to review every aspect of the current infrastructure, studying important aspects of the data cycle of the enterprise to make sure that every constituent is covered in detail.
The implementation phase
The relationship between the DRP and the enterprise then moves on to the implementation stage. At this stage, the contracts and the payment terms need to be transparent and honorably fulfilled. It is the duty of the DRP to deliver the solutions promised and the duty of the client to make good on the promise of payment. During the installation phase, the DRP needs to ensure that the daily workings of the business are not disrupted. Modern backup appliances that can be deployed in a few hours are great options, and they make sure a business does not come to a standstill due to configuration. During the implementation phase, the DRP is also responsible for training the employees of the client in maintaining and operating the recovery appliances and systems.
The support phase
This is the most important phase and the reason why businesses take their time in choosing the most reliable DRPs. When a business faces an issue with the installed systems or requires support for data recovery, the DRP should be easily and quickly accessible. When a business has lost its data, every minute makes a difference, and this is where the promises and commitment of the DRP are tested.
The ultimate goal of this relationship should be that the DRP provides effective upfront training, support and configuration so that, after implementation, the two parties should only speak during check ups or if something with the system goes wrong. A good data recovery service provider gives you the tools you need to be self-sufficient and protected.
At STORServer, we ensure that our interaction with our clients is always optimal. Our solution support is always available and the solutions we provide are backed up with a service system that works every time, guaranteed. Contact us today for trustworthy backup and recovery solutions.