Ankur Patel, IT director for Housing Works, received a luncheon invitation from an Authorized STORServer Reseller to discuss backup and recovery solutions. The timing couldn’t have been better. The organization had been using Symantec Backup Exec software to backup data to a tape library, when it found that it couldn’t recover data from one of its tapes. “We had a small electrical fire in our office that damaged a file server,” recalls Patel. “Our tape backup failed and we had to re-input all the data. It took three IT people more than two weeks, which delayed other projects. We wanted a new approach that would deliver better business continuity and that could relieve us of the manual backup processes we had.